As part of the Penn Pharma initiative to make internal procedures ‘world class’ we are investing huge amounts of time and money in process improvements. The Materials and Operational improvements project will mean increased visibility for customers who wish to track their order status, materials disposition and logistical information via third party couriers.

The main driver behind this project is to make the processes within Penn Pharma completely transparent to customers so we become a partner rather than a supplier. This will ensure that we are there ‘with you every step of the way’.

The secure Penn Customer Portal will allow customers to view their inventory held at Penn Pharma and also materials in transit to end destination, whether it be to an investigator site or customer storage facility.

Customers will be able to logon to the secure Penn Customer Portal and access real-time inventory information concerning their excipients, Active Pharmaceutical Ingredients (APIs), packaging materials and finished products/clinical packs. The use of bar coding technologies throughout the organisation will be the enabler to achieve real-time transactions for all material movements. The secure portal will allow customers access to view their inventories held at Penn Pharma 24 hours per day, 365 days per year. This information will be ‘live’ data showing the progress and usage of their materials.

Innovative links to third party courier websites will allow despatch information to be brought to the portal to allow customers to track their despatches from Penn Pharma through to their final destination. The portal will allow a centralised repository of data, enabling full traceability of materials irrespective of where they are in the supply chain.

The Enterprise Resource Planning System (ERP) will be fully validated to comply with GMP and CFR 21 part 11. We believe Penn Pharma will be the first to company to validate this ERP software package in Europe, if not the world. The system will be validated by an independent specialist in computer systems validation to the global pharmaceutical industry. The validation of the ERP system will be conducted in compliance with the 4 Qs, these being Design Qualification (DQ), Installation Qualification (IQ) Operational Qualification (OQ) and Performance Qualification (PQ).

It is anticipated that the system will be fully operational for customers’ usage by Spring 2010.

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